.ehsOqYO6dxn_Pf9Dzwu37{margin-top:0;overflow:visible}._2pFdCpgBihIaYh9DSMWBIu{height:24px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu{border-radius:2px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:focus,._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:hover{background-color:var(--newRedditTheme-navIconFaded10);outline:none}._38GxRFSqSC-Z2VLi5Xzkjy{color:var(--newCommunityTheme-actionIcon)}._2DO72U0b_6CUw3msKGrnnT{border-top:none;color:var(--newCommunityTheme-metaText);cursor:pointer;padding:8px 16px 8px 8px;text-transform:none}._2DO72U0b_6CUw3msKGrnnT:hover{background-color:#0079d3;border:none;color:var(--newCommunityTheme-body);fill:var(--newCommunityTheme-body)} Memes can sometimes backfire, so use caution. The rating system in flawed and unfair to drivers. I submitted a 5-star rating, even when I knew he couldve done better (see above). All you will do is increase the chance of a bad rating. As they get more experience, their ratings generally improve. Whenever you interact with the customer, be polite and friendly. Job Work/Life Balance . Accepting and Declining Doordash Orders: Does Acceptance Rate Matter? Doordash Taxes Made Easy: The Complete Guide for Dashers by a Dasher. The point I'm trying to make, is that you should not be responsible you should not be receiving negative ratings that you don't deserve. Because of bad experiences in the past, theyre more likely to notice even the smallest issues in future deliveries. So if you have 4.55 and the customer thinks 4 out of 5 stars is good, they just brought your 4.55 down. Dashers have the potential to make more money with DoorDash than they would with Uber Eats. There are those who have an extremely tight budget. 1.0. 1. The rating doesnt hurt anyones wallet so they arent going to put paid man-hours into investigating it. ._1LHxa-yaHJwrPK8kuyv_Y4{width:100%}._1LHxa-yaHJwrPK8kuyv_Y4:hover ._31L3r0EWsU0weoMZvEJcUA{display:none}._1LHxa-yaHJwrPK8kuyv_Y4 ._31L3r0EWsU0weoMZvEJcUA,._1LHxa-yaHJwrPK8kuyv_Y4:hover ._11Zy7Yp4S1ZArNqhUQ0jZW{display:block}._1LHxa-yaHJwrPK8kuyv_Y4 ._11Zy7Yp4S1ZArNqhUQ0jZW{display:none} ._2ik4YxCeEmPotQkDrf9tT5{width:100%}._1DR1r7cWVoK2RVj_pKKyPF,._2ik4YxCeEmPotQkDrf9tT5{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._1DR1r7cWVoK2RVj_pKKyPF{-ms-flex-pack:center;justify-content:center;max-width:100%}._1CVe5UNoFFPNZQdcj1E7qb{-ms-flex-negative:0;flex-shrink:0;margin-right:4px}._2UOVKq8AASb4UjcU1wrCil{height:28px;width:28px;margin-top:6px}.FB0XngPKpgt3Ui354TbYQ{display:-ms-flexbox;display:flex;-ms-flex-align:start;align-items:flex-start;-ms-flex-direction:column;flex-direction:column;margin-left:8px;min-width:0}._3tIyrJzJQoNhuwDSYG5PGy{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%}.TIveY2GD5UQpMI7hBO69I{font-size:12px;font-weight:500;line-height:16px;color:var(--newRedditTheme-titleText);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.e9ybGKB-qvCqbOOAHfFpF{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%;max-width:100%;margin-top:2px}.y3jF8D--GYQUXbjpSOL5.y3jF8D--GYQUXbjpSOL5{font-weight:400;box-sizing:border-box}._28u73JpPTG4y_Vu5Qute7n{margin-left:4px} Just never look at the customer raiting, it's not permanent. Treat the customer like a customer should be treated. 9 Realities For Independent Contractors. I get the indignation, I don't like bad ratings either but they are statistically negligible. Some Dashers feel they make more money because of using them. Customers can see right through that kind of thing. Get started using our, New startup pays you to do other peoples laundry, Uber Eats updates courier experience in grocery delivery gig. The dasher's "guaranteed earnings" from DoorDash for the week was $300.21, a number that's calculated to ensure drivers go home with 120% of minimum wage for active time. Protect the food. Some dont agree with the tipping system. Not providing the ability to challenge issues with this critical rating is ludicrous. Aspects of an order can have both good and bad qualities. This video discusses the new rating category and why the rating system is unfair . My Dasher didnt have my pizza in a warming bag, although the box was warm when he handed it to me. Instead, if I were to ask for a rating Id phrase it something like this: To help me serve you better next time, could you let me know how I did by providing a rating?. Unfortunately customer's aren't aware of how harmful the rating system is for drivers and how negative ratings can affect you income potential. So, ratings from three months ago may not even affect the driver's standing. However, the good news is if youre taking care of all the things that you can control, youll be in good shape. Thats because the only way to boost your ratings is to get positive ratings. Job Work/Life Balance. DoorDash 4.4 (111) Write a review On-Demand Delivery and Pickup see alternatives Compare ( 2) App Info Pricing Features Reviews Alternatives Integrations DoorDash Reviews Overall rating 4.4 /5 111 Rating criteria Value for money Ease of use Features Customer support Likelihood to recommend 8.27/10 Reviews by rating 5 67 4 31 3 7 2 4 1 2 Im amazed how many times I see Dashers critical of when a customer tries to over explain things. ._1aTW4bdYQHgSZJe7BF2-XV{display:-ms-grid;display:grid;-ms-grid-columns:auto auto 42px;grid-template-columns:auto auto 42px;column-gap:12px}._3b9utyKN3e_kzVZ5ngPqAu,._21RLQh5PvUhC6vOKoFeHUP{font-size:16px;font-weight:500;line-height:20px}._21RLQh5PvUhC6vOKoFeHUP:before{content:"";margin-right:4px;color:#46d160}._22W-auD0n8kTKDVe0vWuyK,._244EzVTQLL3kMNnB03VmxK{display:inline-block;word-break:break-word}._22W-auD0n8kTKDVe0vWuyK{font-weight:500}._22W-auD0n8kTKDVe0vWuyK,._244EzVTQLL3kMNnB03VmxK{font-size:12px;line-height:16px}._244EzVTQLL3kMNnB03VmxK{font-weight:400;color:var(--newCommunityTheme-metaText)}._2xkErp6B3LSS13jtzdNJzO{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-top:13px;margin-bottom:2px}._2xkErp6B3LSS13jtzdNJzO ._22W-auD0n8kTKDVe0vWuyK{font-size:12px;font-weight:400;line-height:16px;margin-right:4px;margin-left:4px;color:var(--newCommunityTheme-actionIcon)}._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y{border-radius:4px;box-sizing:border-box;height:21px;width:21px}._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y:nth-child(2),._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y:nth-child(3){margin-left:-9px} DoorDash and Chase have announced the launch of the DoorDash Rewards Mastercard which is DoorDash's first co-branded credit card. They just say whatever to make people happy and get off the phone. ._3K2ydhts9_ES4s9UpcXqBi{display:block;padding:0 16px;width:100%} Doordash Insurance Requirements: Can you Avoid this one Money Disaster? 3.3 out . A customer rating that drops below 4.2 could cost you your ability to Dash. Doordash ratings suck. .Rd5g7JmL4Fdk-aZi1-U_V{transition:all .1s linear 0s}._2TMXtA984ePtHXMkOpHNQm{font-size:16px;font-weight:500;line-height:20px;margin-bottom:4px}.CneW1mCG4WJXxJbZl5tzH{border-top:1px solid var(--newRedditTheme-line);margin-top:16px;padding-top:16px}._11ARF4IQO4h3HeKPpPg0xb{transition:all .1s linear 0s;display:none;fill:var(--newCommunityTheme-button);height:16px;width:16px;vertical-align:middle;margin-bottom:2px;margin-left:4px;cursor:pointer}._1I3N-uBrbZH-ywcmCnwv_B:hover ._11ARF4IQO4h3HeKPpPg0xb{display:inline-block}._2IvhQwkgv_7K0Q3R0695Cs{border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._2IvhQwkgv_7K0Q3R0695Cs:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B{transition:all .1s linear 0s;border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._1I3N-uBrbZH-ywcmCnwv_B:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B.IeceazVNz_gGZfKXub0ak,._1I3N-uBrbZH-ywcmCnwv_B:hover{border:1px solid var(--newCommunityTheme-button)}._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk{margin-top:25px;left:-9px}._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:focus-within,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:hover{transition:all .1s linear 0s;border:none;padding:8px 8px 0}._25yWxLGH4C6j26OKFx8kD5{display:inline}._2YsVWIEj0doZMxreeY6iDG{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-metaText);display:-ms-flexbox;display:flex;padding:4px 6px}._1hFCAcL4_gkyWN0KM96zgg{color:var(--newCommunityTheme-button);margin-right:8px;margin-left:auto;color:var(--newCommunityTheme-errorText)}._1hFCAcL4_gkyWN0KM96zgg,._1dF0IdghIrnqkJiUxfswxd{font-size:12px;font-weight:700;line-height:16px;cursor:pointer;-ms-flex-item-align:end;align-self:flex-end;-webkit-user-select:none;-ms-user-select:none;user-select:none}._1dF0IdghIrnqkJiUxfswxd{color:var(--newCommunityTheme-button)}._3VGrhUu842I3acqBMCoSAq{font-weight:700;color:#ff4500;text-transform:uppercase;margin-right:4px}._3VGrhUu842I3acqBMCoSAq,.edyFgPHILhf5OLH2vk-tk{font-size:12px;line-height:16px}.edyFgPHILhf5OLH2vk-tk{font-weight:400;-ms-flex-preferred-size:100%;flex-basis:100%;margin-bottom:4px;color:var(--newCommunityTheme-metaText)}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX{margin-top:6px}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._3MAHaXXXXi9Xrmc_oMPTdP{margin-top:4px} I sent a little greeting letting them know I was at McDonald's and would be on my way (I have since stopped even sending greetings) she messaged back "make sure they put the sauce" so I did ask them. There are four different metrics that Doordash makes available in the Doordash driver app. Treat this like youre running a business (you are). Understanding if you are at risk of being completely uninsured while delivering for Doordash. Again, this leads to a high probability of a bad rating. DoorDash needs a crowdsourced, easy, universal method of rating drivers. As an Amazon Associate I earn from qualifying purchases. Theres a fine line between communicating with the customer and annoying them. That may be true, but Door Dash is the largest delivery platform on the planet right now. Doordash Top Dasher Requirements, How it Works, What it Means? In order, those ratings include: Average Customer Rating. Does anything about what you're picking up indicate there may be missing items? Getty. I started driving for Uber and Lyft in 2015 and eventually quit my day job as an aerospace engineer to run The Rideshare Guy full time. Outstanding Dasher experience. As the self-described Dasher Who Tries to See Both Sides Of It, I completely understand gig economy companies needs for a simple, universal way to measure Dasher competence. Bank of America cut their target price on shares of DoorDash from $80.00 to $72.00 and set a "buy" rating on the stock in a research report on . A long delivery makes that harder to do. Press J to jump to the feed. How is it that a customer can give one address but when you get there to deliver it and they arent there and you call them they tell you they are 4 miles away at another address then get attitude with you when you tell them you cant deliver it to that address they are allowed to rate you bad. If theres a chance a lot of items are out of stock or need substitutions, that can be a ratings danger. (How to Decide, Then How to Do it). The reason I would do it that way is, it puts it in a way that considers the customers first. Support did actually do something right for once 2 weeks ago I got a contract violation for "never received" I called support told them my story and it went away 2 minutes later. ._3-SW6hQX6gXK9G4FM74obr{display:inline-block;vertical-align:text-bottom;width:16px;height:16px;font-size:16px;line-height:16px} A heads up and assurance that youll be on your way as soon as its ready can make a difference. Theyre far more likely to rate you when something goes wrong. The restaurant may have screwed up details about the order. Sign in. Start of main content. If Ive got any question about where Im delivering, Ill call and say something like I just want to make sure Im in the right place, since I cant see the address. They also provide an opportunity to rate a variety of different aspects of your experience, including your server. Former President Donald Trump has released a song with a choir of men imprisoned in connection to the . Also, the Chow Mein & Beef with Snow Peas plate doesnt silently judge me when Im taking it to its destination. I got a one star yesterday, dropping me to 4.91 (after 3+ months of 5 and 4.95 ratings) due to friendliness , What a load of BS Im your delivery man, not your friend . A single one star rating can drop an experienced Dashers rating from 5.0 to 4.96. The lower the tip, the higher the probability that a customer will leave a low rating. If youve received more than 100 ratings, its the average of the last 100 ratings. How was your delivery? is the question that determines your customer rating. Talked to support and they did nothing. This requirement will cut down on false accusations, or at least force the customer think of a plausible story. Will I need a doorcode to get in?. Lately, I have been the victim of some vindictive idiots giving me 1 and 3 ratings. The stratospheric expectations for these scores can encourage lobbying strictly for the benefit of the rating, i.e. As long as you just keep working honestly, you will be fine. One other thing that I often see in memes that Door Dashers use: Theyll say something like Dashers are not allowed to check orders. I would caution against anything like that. We look at how to figure out the best times for delivery for you in your market, looking at things like peak hours, events, and how to avoid driver saturation. Each delivery company offers a similar base pay and tips amount. How can Customer ratings impact our earnings? This will help you get better at picking the best times to deliver on Doordash and other platforms. If you see anything in the order that might seem unusual, it doesnt hurt to confirm that the restaurant was aware of it. Even when the customer is wrong, they think theyre right. Its made a huge difference in my life and has been a big part of all thats gone well for me as a delivery driver: Dont worry about the things you cannot control. DoorDash Reviews by Job Title. Find jobs. Unless theres a problem. Unfair pay and poor system. This is the downside of working for a computer rather than a human A human would pat you on the back and tell you what a good job you were doing and tell you not to worry that you always have a job as long as they are in business. So focus on the benefits and try not to worry because it's super hard to lose your job due to customer rating. Consider the type of food, traffic conditions, and how the distance will impact the quality of the food. Indeed.com estimated this salary based on data from 1 employees, users and past and present job ads. You arent going to teach them a lesson and you wont change how they do things. Home Blog Delivery Contractors Gig Delivery Platforms Doordash Delivery Driver Doordash strategies 11 Effective Strategies to Improve Doordash Customer Rating, Stride App Review 2023 (Mileage Tracker Report Card), How GetUpside Referral Program Works (Beware the Danger in its New Terms). Theyre not thinking about ratings, theyre thinking about the food. Know your market and understand the potential trouble spots: The best time to eat most foods are right after the food was prepared. If I gave him 4 stars, thats a path to certain deactivation! 11 Effective Strategies to Improve Doordash Customer Rating, How Do Customer Ratings work with Doordash. Realizing his experience could help other drivers, he founded EntreCourier.com to encourage delivery drivers to be the boss of their own gig economy business. Two, it communicates I care about what Im doing. If you know a restaurant is likely to be extremely late, it may be better to avoid it. Grow a pair. Salary/Benefits. It indicates the ability to send an email. Another question you can ask is, would the customer like a knock at the door when the contactless delivery is completed? After I finished the order I checked my ratings and I got a 1 star which I feel is very unfair. However, my experience is its a big enough deal to be worthy of its own point. If you take shop and deliver orders, know the locations that make it. Focus on what you can control. 42/50 is 84%, a solid B. If you do that, you will keep your job, and keep top dasher. Hey, thank you for your insights. You can no longer reach a representative. One, bad ratings can make you ineligible for the Top Dasher program. "It was very helpful, and we truly are in appreciation of everything that Sacramento is doing," traveler Barbara Frederick said. The only instructions I was given was leave at door at that's what I did! DoorDash strives to maintain a high level of integrity with respect to published Ratings and Reviews. These days, I'm a trusted media expert on all things rideshare and have a number of contributors across the country who are all driving for Uber and Lyft and other gig companies.