Hello @user_300363 and thank you! ET. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Thanks. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Here is a list of frequently requested telephone numbers: Cable. Comcast landlines are being used by homes and businesses alike. Thank you so much for contacting our Xfinity Support Team over Reddit. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. ASA, ABA, Adherence). Report it as a hazard to your local PD, maybe they have a better contact. A recent storm brought down a tree which took down one of the above ground cables by my house. For your safety, do not touch or move the downed line. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. 1. Thank you for reaching out to the Digital Care Team. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Call BGE at 1-877-778-2222 to report any downed electrical lines. Call 911, which will get the FD out to asses the wire (s). Warn others to stay away. For immediate assistance, check out the Xfinity Assistant. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. There appears to be no other way to contact comcast/xfinity. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Welcome to the Xfinity community! This post was marked as closed. We've had a downed wire touching our building for about two months at this point. This option is available 24 hours a day, 7 days a week. Stay put and call 911. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. I don't have AT&T, or a landline. Cookie Notice Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Contact Comcast and let them know of the down landline problem. Hello @ryanray.rr81 and thank you! Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. How does cable internet get to your house? Rod Furlan is a crook and Thief and should be held accountable. Select Restart Modem to begin troubleshooting. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. The channel and its live streaming world news is available . Immediately Call Emergency Services. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Report A Downed Line. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Contact Customer Service at (800) 391-3000. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. STAY AWAY from downed power lines. I have a downed wire in the middle of the street. Cloudflare Ray ID: 7a2ad44e3df86ef8 Type your message in the text area near the bottom of the window. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Type a message to let us know what your issue is. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. We have made changes to keep employees safe so response and call times may be longer than usual. Where on your property are the lines down on and would you consider them a safety hazard as of now? Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Hello saftek and welcome, Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Don't touch a downed power line or other equipment. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. 115.124.120.233 Companies respond better when others are watching. The action you just performed triggered the security solution. I have followed these instructions and sent the private message on 6/1/21. Just select Xfinity support and you will be able to speak with the next available specialist. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. X | `>`. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. God forbid this huge company actually provide a phone number where you could talk to someone. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Then, to let us know why you're calling, say Line is down.. Comcast does not do tree trimming. However, its critical not to cut into a power line, as you know. The ground around your car may be energized. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Youve reached the best place and perfect person to help with virtually all of your account needs! Let us give you a call as soon as an agent is available. I am a bot, and this action was performed automatically. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Connectivity and managing Your Comcast Business network. Then, call PG&E at 1-800-743-5000. Discussion. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. You will need to contact a tree trimming service yourself. New comments cannot be posted and votes cannot be cast. In the aftermath of a major storm, be aware of hazards presented by downed power lines. If you have questions about your services, we're here to answer them. I am extremely frustrated this issue has not been of the upmost importance to your company. I hate to hear this has been your experience and would love to investigate this for you! Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. New comments cannot be posted and votes cannot be cast. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. By selecting Accept all, you consent to our use of Cookies. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Call us anytime at. Jul 2007 - Sep 20169 years 3 months. Occasionally there is a mix up and Comcast forgets to bury the drop. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Who is responsible for cable line from pole to house? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Scan this QR code to download the app now. Our community is your official source on Reddit for help with Xfinity services. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. In order to get started can you please send me a Modmail message with your full name and service address? How do I get Comcast to come deal with this? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Please send us a PM with your first and last name, as well as house numbers to your service address. Make sure you are signed in with your Xfinity credentials. It's not the power line and I don't think it's the regular cable either because there's no service outage. Find an Xfinity Location Check the status and hours of locations near you. Click the "New message" (pencil and paper) icon, 3. . Say "No account." That's not what we want to see! For more information, please see our Archived post. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. I really appreciate you being a member of the Comcast Family! Should you experience further issues, please create a new post. I think it may be the original phone line. Stay at least 35ft away from any downed wires during cleanup and other activities. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Payments are posted to your account after 5:30 p.m. on the day they are received. Our community is your official source on Reddit for help with Xfinity services. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Do what's best for your business. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. @XfinityThomasChow long does it take for someone to reply? Two delivery trucks have had close calls recently. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! For immediate assistance, check out the Xfinity Assistant. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. I would like to report down wires in my back yard for the second time. Where or how can I report this? If you absolutely need to have it removed, consult with an electrician before doing so. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Privacy Policy. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. -ATTU-verseCare. How do I report an above ground cable down? Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Then, call PG&E at 1-800-743-5000. My thinking, if I were to do this at my house would be that that 1.) Never touch a downed overhead electrical line. Question: Does Comcast Hve To Repair A Cut Cable Line. Electric Lines that run from the utility pole to your residence. Press Enter to send it. Contact Us | Comcast Business Support How to report a downed wire if I'm not a customer? Ask for the Comcast liason. Cookie Notice Dial 333 to get connected to a customer service representative. Please contact the moderators of this subreddit if you have any questions or concerns. Let us know. Please help before someone gets hurt. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. up. Please call this number (855) 307-4896 to set up your service. If the center conductor of the cable is solid copper, it carries it quite well. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Choose the option that best describes your situation. An official employee, such as myself or whoever is first available, will respond. Then it thanks me for signing in. No worries, Our team can definitely help right here! Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. The wires at my rental property are on the ground. Thanks. How do you fix an exposed wire without electrical tape? It may be used in setting the FCC's priorities for regulating companies like Comcast. I called but only received voice mail. Create an account to follow your favorite communities and start taking part in conversations. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Report downed power lines at 713-207-2222. How do I report down a cable line? How do I report a downed telephone line? I can't get into my property because the line is blocking the drive way. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Report it online using Xfinity Assistant. Our team can assist with getting those downed wires raised. We have all the tools to help with your cable line and make sure it gets taken care of. Emails sent with an attachment cannot be processed. With our new Xfinity support chat, you do not need to input the name of a person. This website wants shut Sound the horn, roll down your window and call for help. 70% of power outages are caused by major weather. Please contact the moderators of this subreddit if you have any questions or concerns. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. How do I report this? I also appreciate you taking a moment out of your day to reach back out to our team! How do you get straight to a representative? We're sorry that didn't solve your issue. You can email the site owner to let them know you were blocked. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. I suspect it's an old wire). It is to be expected when weather conditions are severe. Our team can help get that line raised. Click the Check for Issues button. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. How to Reach a Real Person at Comcast/Xfinity. It's infuriating. How to report a down or damaged CenturyLink line. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. How to Report an Issue Online Visit xfinity.com/xfinityassistant. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Some utility companies mark or paint their lines. Then it tells me it can help me better if I sign in. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Call us at 800-477-5050. If you have questions about your services, we're here to answer them. https://corporate.comcast.com/stories/meet-our-digital-care-team. Can you please send us a Modmail message with your first and last name and full address? If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. If you receive overhead electric service, your electric system con- sists of the following: 1. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Like. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. We truly appreciate you taking the time to reach out to let us know about a downed wire. Let us know. A tree in my back yard has two large branches resting on the phone/TV cables. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Remember: This number is just for unburied ground cables. . If you see a power line on the ground, don't assume that it is not energized or that it is insulated. That person will tell you who the city's contact is in the Comcast governmental affairs office. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Sky News is a British free-to-air television news channel and organisation. The tree and the cable are both on the grass verge next to my property. Create an account to follow your favorite communities and start taking part in conversations. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! We have made changes to keep employees safe so response and call times may be longer than usual. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. We have made changes to keep employees safe so response and call times may be longer than usual. Press Enter to send it. If you are experiencing problems with Comcast Xfinity, please submit a report below. Click Continue. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Thanks! Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Comcast Xfinity problems in the last 24 hours.