Stephanie said she would fix the error, but then hung up on me. A chargeback is when a customer asks their credit or debit card provider to reverse a charge. Soon there after I get a bill for from KTA for $23 and when I called them to tell them I have a Texas toll tag I was told it did not detect my tag and another bill was on the way for another $23. We have learned that the title was not changed until October of this year. Thanks to all authors for creating a page that has been read 121,648 times. Box 260928, Plano, TX 75026-0928 within one hundred twenty (120) days from the date the toll, fee, or charge was invoiced to you or your damage was incurred. I also put 60 dollars on my account to have for future trips. For some card companies, filing a dispute can be as simple as making a phone call to customer service or even logging onto your online account, clicking on the charge in question, then clicking a button that says "Dispute This Charge" - or something similar. I received a letter from a collections agency to the amount of $42.17 - I called NTTA to ask about the charge and they informed me that it was a charge from back in 2015 to the amount of $7 that was unpaid. A written Notice of Dispute is required to be sent within 30 days of initial notification. I research the plate on my own and find out it's a 2010 Ford F150. You wont get arrested, no matter how many of them there are. Ntta is saying I owe nearly $1000 when I have a tolltag & they have been drafting $40 out my account weekly since last year of March, they are Scam artists . I sold a vehicle in March of 2022 to a resident of N Texas. For example, if you file a request for a hearing with the Washington State Department of Transportation, you can pick up an evidence packet from any of the walk-in customer service centers three days before your scheduled hearing. NTTA will maintain confidentiality and anonymity to the fullest extent allowed by law. That is a 25 mile stretch. Saturday/Sunday: Closed, 39025 LBJ Service Road (Northwest corner of I-20 and I-35E, located inside the Department of Public Safety office), Dallas, TX 75232, Monday - Friday: 8 a.m. - 6 p.m. A "Contest of Notice" form is included on your violation notice, which you can fill out and return to the agency. Do not charge me any more Texas fees. 48 0 obj <> endobj On 1-12 the toll was $40 for the same route. Often you have the option of appearing either in person or over the telephone. The Ombudsman will respond in writing regarding the disposition of your concern. Reimburse me for the Kansas charges. And now I have a $40 balance. That is a far cry from paying cash of $13.98. The $35 difference is due to having it go to collections. Learn about how to pay your bill, how to set up auto payment, how to cancel account and contact customer support for ntta zipcash bill pay by using the official links that we have provided below. After driving 170 miles on the Kansas Turnpike and paying only $14.00 and change I got stuck in this hell hole. Desired outcome: Check the website for the toll road for their contact details. Which is the best romantic novel by an Indian author? All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. Stick the tag to the windshield in the proper location, pressing it flat. I go straight thru and do not drive toll roads while in Texas. Where can I pay my NTTA toll? 3 Children Killed, 2 Wounded in Ellis County Home; 1 in Custody: Sheriff, Texas House Plans to Pass Largest Property Tax Decrease Ever,' Speaker Phelan Says, Actor Tom Sizemore, of Saving Private Ryan,' Dies at 61. Issues reported will be taken seriously, and all reports will be examined and investigated. NTTA will accept any of the documents above, however, we cannot accept a handwritten bill of sale or another type documentation of sale, even if it's notarized. NTTA tolltag are a bunch of Aholes so I hope to change. How to Dispute Billing Errors To take advantage of the law's consumer protections Write to the issuer. Has anyone else had multiple bad experiences? You can dispute a charge on a Discover card online or by calling Discover customer service at 1 (800) 347-2683. Select the transaction in question and follow the steps to complete your request. This is on 183. I call to dispute a billing that was sent to me 1/12/2023 in the amount of $5.07 and spoke with kim regarding the matter as i have not been to Texas on a tollway at anytime when visiting texas period so they must gotten my information from a frontage rd cause i don't travel on any tolls roads. I call to dispute and give them my registration of my actual car and plate number and I even give them to info to the actual owner of this car and they refuse to refund the charge. However, with automatic payment systems comes the possibility that the system or you could make a mistake. I've never had to dispute a charge with NTTA, but my experience is that most agencies are reasonable and want to work things out. We removed the toll tag in June of this year as the vehicle was sold. I have called various people, noone was willing to let me speak to a manager. For example, in California, the hearing must be scheduled within 15 days of the toll agency's receipt of your request. Click here to get notifications about new complaints of North Texas Tollway Authority [NTTA]. 03. Both plans recoup the full amount of tolls due at the 50% higher ZipCash rate. Youll be billed for unpaid tolls at the address your car is registered, and if you dont pay that or somehow miss the notice, youll probably end up seeing it on your credit report as a collection account. You usually can remedy this situation by checking and updating the status of your payment account. https://www.ntta.org/Search/Results.aspx?sq=1&k=Pay%20Zipcash%20Bill&r=, How do I pay my ZipCash bill online ZipCash Invoice 972-818-6882 or 817-731-6882 972-818-6882 817-731-6882 All ZipCash tolls and fees listed above in 2nd . A North Texas woman says she's being falsely charged for driving on toll roads she's never driven on. Issues may also be reported by mail to: To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. I was not in the state at the time that the toll is coming from, & the have never contacted me. This means that the extra $700 is comprised of either fraudulent charges or excessive and likely illegal administrative fees. the Texas Department of Transportation (TxDOT) A decade ago, the No. org, or by mail at 5900 West Plano Parkway, 550, Plano, TX 75093. YLT~a ].X q9+5AY9Af&;0lfQ0 ]jk You don't know the difference between chargebacks and refunds. How to dispute NTTA charges? More than $21 dollars NTTA is charging for a six mile stretch. Careers -@email Copyright 2023 NBCUniversal Media, LLC. Keep in mind that I have called NTTA customer service multiple times since the beginning of this year and not once was it mentioned that I had an unpaid balance from 2015. Call us at 844-5RESPND (844-573-7763) orfill out our customer complaint form. I was told if you do not use the tag for a year they will do that. Thus, it is possible that you only have a few days to request a hearing, depending on how long it took for you to get the notice after it was mailed to you. If you still are not satisfied with the results of the administrative review, you can appeal with the municipal court. The vehicle was reported stolen before the toll transaction occurred. NTTA Payment Locations. Because the previous rep didnt do her job right, i have to pay expensive fees. For more tips from our Legal co-author, including how to download the forms to request a hearing, read on! where is the serial number on vera bradley luggage. Customer service sucks they do not care about customers they just want money they are out of their minds if they think I am going to pay for something I already paid for . Browse the results on the panel to the left of the screen Exactly right. You forgot about a recurring payment. The vehicle was reported stolen before the toll transaction occurred. For more information, please see our Download PDF Texas Motor Vehicle Transfer Notification I never received a first late notice and NTTA did not charge my ZIPCASH account for that toll. Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." After you have clicked the "Learn More" button, you will be taken to the "Locate Your Statement" page. The exact process for this will vary depending on who issued the card. I recently got off the phone with them and was told it was resolved but I HIGHLY doubt it. Part 2 Part 2 of 3: Registering Your Dispute Download Article Call the customer service center. How did they get food poisoning in bridesmaids? What happens if I dont pay my tolls in Texas? So if they charge at $40 increments they are charged something like 30-40 per $40 versus 20-30 per every $2 toll charge. To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. Desired outcome: How we handle your concerns: Assessment/Examination of Your Concern We research all concerns you bring to our attention. These two steps must be done simultaneously in order to resolve both the civil and criminal portions of the case. Scan this QR code to download the app now. Get updates on whats happening in North Texas to your inbox. Find out the toll facility whose tolls you want to contest and contact the corresponding authority: As Texas allows some out of state toll passes, you will have to contact the concerned authority for contesting their toll violation: TollGuru is a product of MapUp and reflects our mission to serve businesses of all sizes. The gentleman drove to Oklahoma and picked up the vehicle on a trailer. The Illinois Tollway gives you two ways to dispute a license tag image: You may either state that the plate is incorrect, or that the image is missing. I would like all my money that was drafted out my account since they are stating I owe this huge balance , or they need to rectify this issue with this balance. The vehicle was charged by the camera picking up the license plate. Leonora Bucklin of Dallas learned she was charged for tolls on a car she no longer owned. Call the customer service center. Nearly 6,000 miles of toll roads criss-cross 21 states in the United States. Remember! You can get in touch with an ombudsman by phone at 469.801.3662 or NTTAOmbudsman@ntta.org. The problem with this is that my truck is located in Houston and has never been to Dallas. hb``a``ZT New comments cannot be posted and votes cannot be cast. They admitted they never called, or emailed me. More than $21 dollars NTTA is charging for a six mile stretch. Hold the edges of the tag with 1 hand, then peel off the backing with your free hand. I called again 1/8/2022 and spoke with Stephanie, she noticed that yes, in fact the vehicle is no longer under my name. NTTA Tickets How To Negotiate With NTTA Traffic Ticket Lawyers In Plano, TX 214-321-4105 . Include your email address to get a message when this question is answered. Box 2000. By phone: 469-801-3662 By email: @email In writing: NTTA Ombudsman | 5900 West Plano Parkway | Plano, TX 75093. If this was any other agency, increasing the amount of money owed after reporting the amount to collections would be illegal but NTTA seems to think theyre above the law. Legal Action. A TollTag customer will receive an invoice for tolls at the higher ZipCash rate if: Save my name, email, and website in this browser for the next time I comment. NTTA will not accept payment and they continue to add charges. how to dispute ntta charges. If the tag in the image is not your license tag, you also should be able to dispute the violation and have the violation waived. NTTAs efforts are overseen by a nine-member Board of Directors. I have a picture as proof, Desired outcome: 9 hours ago How to use NTTA's Payment Locations: Select either the NTTA, TollTag, or ZipCash tab to see the payment location sites. If you would like to talk with our NTTA ticket attorneys after reading this article, feel free to contact us at 214-321-4105. dnt ntta bridge over 380 prosper 749 co rd 27 75078 749 co rd 27 in Prosper, Texas is a State / County property with construction payment data since 01/13/2023. You can contact me via email at [protected]@gmail.com. Chester, PA 19016. What do you all think. Desired outcome: We need prior warning before being charged what amounts to extortion for driving a few miles. Speakers Bureau -@email ZipCash is NTTAs electronic toll collection process for non-TollTag customers. Refund my money or rectify balance. W. Desired outcome: ZipCash is just one of two ways to pay for NTTA toll road use. But I said it has not been a year! If the photo isn't clear, the tolling agency may get the license tag number wrong, or may send the violation notice to the wrong address. Share your photos and videos with others to prove the truth of your words. If you have a prepaid toll account, you may receive a violation if there wasn't enough money in your account to cover the toll. If you continue to use this site we will assume that you are happy with it. Access your NTTA Collections account Login You can reach them via phone at 817-731-7277, email at customerservice@ntta. They also admitted that my address on file was inaccurate, so they never actually checked to see if it had been updated. Preview. When I asked them why their website had "bill of sale" as a valid option for a dispute, I was told that only applied to dealer sales and not individuals. When dealing with the North Texas Tollway Authority over allegations of unpaid tolls it is always wise to have a legal professional on your side. Keep in mind that you're still liable for the violation even if someone else was driving your car. We sold this vehicle to the to the customer listed on the bill. In Collin County, this is normally in Precinct 3-1, and 3-2 in Plano or in Precinct 4 in Frisco, Texas. Select a road, tunnel or bridge in Texas to calculate tolls for that road. The NTTA was also defrauded We may ask you for additional information to complete our research. Enter the desired address or select "USE CURRENT LOCATION" from the address/place search bar. I've heard of highway robbery but not from a "legal" entity. I received a bill from the NTTA in the amount of $13.93 for tolls on the NTTA and the TEXpress Lanes on July 19, 2022. Keep copies of your dispute letter and enclosures. We strive to be a friendly and welcoming community to all of our users whether they are longtime residents of DFW, newcomers, curious redditors, or just visiting. hbbd```b``z"+] D2=0,; If a case is ignored or not defended properly, the North Texas Tollway Authority can issue citations that can go into warrant status. USPS tracking number ZipCash customers with invoices can pay through the online Customer Service Center, through the mail, in-person at an NTTA Customer Service Center, by calling 972-818-NTTA (6882) or visiting a participating Regional TollTag Partner location.. Is NTTA owned by China? I asked why would they do that? They asked me to file a dispute online and upload a scanned copy of the Bill of Sale. I unknowingly acquired several letters from NTTA and now have an outstanding balance of $243. They say I am responsible for all of the fees even though this was a computer error. For example, the San Joaquin Hills Transportation Corridor Agency allows you to seek administrative review if you are not satisfied with the initial investigation of your violation. You simply forgot about the purchase. %%EOF Enter information about the transaction as prompted. After you submit your request, we'll send a confirmation with your case ID and you'll receive follow-up communications with the outcome and any effect it might have on your account.
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