Customer satisfaction is very important to us and we are sorry if your experience with us did not meet your expectation. WOW! We are proud of what we do as a brand and we will continue to do our best to make sure that every product is worth the price. The. We reviewed the conversation we had with you we could not find the specific time and date that we asked you to buy another jacket. Pretty gutted, first time customer. Ordered a coat for my son who is very into his clothes!! I would recommend. Here are 8 tips for writing great reviews. We also ensure all reviews are published without moderation. Fast delivery too. Available to purchase at lorenzoveratti.com and at footasylum.com. It is important to us to know that our support team were able give you the best possible experience. The 1st coat I ordered was left outside my front door by yodel, sadly someone decided to help themselfs to it. Outstanding clothing selection & the quality is superb! Cheers! Diffuse Tech Cargo Pant. Sending a new coat to replace. recommend. Lorenzo Veratti is a luxury clothing brand based in the UK. Cheers! Bought a coat in November. We are delighted that you share this wonderful feedback with us. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We are hoping that this incident will not deter you from buying from us again. Hi JoshWe appreciate the word. We thank you for taking the time to leave a review. If you go to your temporary url (http://ip/~username/) and get this error, there maybe a problem with the rule set stored in an .htaccess file. I followed on all social media platforms and supported them but they didnt look after me, instead no stock on other options. It will give them an idea of who we are and what we do as a brand. Each time reached out, not much help at all. Great service and great quality jacket.The order was processed and couriered very quickly. Cheers! Notes - Delivery *Estimated delivery dates include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment. We reviewed the conversation we had with you we could not find the specific time and date that we asked you to buy another jacket. Coat is quality . We understand how important that you received it on time. Hi MichelleWe are sorry if you are not happy with the service due to the lengthy process. All answers shown come directly from Lorenzo Veratti Reviews and are not edited or altered. We received many returns and we did not encounter any problems with our postcode. Changes won't be saved until you sign up for an Enhanced Profile subscription. Ordered a jacket for a Xmas present for my neohew, from point of sale to delivery communication and delivery updates were excellent.Sadly I had to return for exchange as it had split under arm.The customer service is nothing more than outstanding, and efficient, I returned item and replacement was despatched under a week.Well Done Lorenzo Veratti especially the customer service team you are outstanding, I certainly would not hesitate to use you again. We would like to inform you that a disputed delivery must be investigated regardless of the reason because we as the supplier, and the courier would like to know what went wrong with the delivery, and was there any lapses on the courier's part or not. The new coat arrived quality is amazing and size was spot on! Privacy Policy Each time reached out, not much help at all. Our apologies for the inconvenience. Hi DebbieWe are very grateful that both of you are happy with the products you got in our mystery box. We believe your review will help a lot of consumers, especially those who are having second thoughts to buy our mystery boxes. Did you mention to our support team about your faulty tracksuit? Hi C. JacksonThank you for writing a review. We are delighted that you share this wonderful feedback with us. Hopefully, we will see you shopping with us again. Cheers! Your effort to share this remind us that we are on the right track. Follow. My fussy 14 year old was super happy with the clothing he received from Lorenzo.The quality was far better than some of the big brands hes had in the past.He bought online on Christmas Day and spent his Christmas money because he loved the items so much.The customer service was also brilliant and very responsive with dealing with my queries.He will definitely be buying more items as will I. Hi SamWe are very happy to know that you impressed with the product! Hi TommieWe are sorry that we are not able to ship another parcel out to you because we have not received your return. Cheers! Hi MatthewWe are happy that you have had a pleasant experience dealing with our customer service. More importantly the product lived up to their claims. He said it's the best coat he's owned. Thank you for sharing this with us! I made a purchase for my son. Just click. Hi DioneWe are delighted to hear that the coat you purchased from us has exceeded your husband's expectations. He spotted two jeans and had to have them! As a goodwill gesture, we offered you an option and you said you will do it and that you will get back to us once done. Can you please respond to our request for your information so we can look into this matter? Cheers! Replied immediately, replaced immediately and for a more expensive coat as they were out of stock of the one we bought at no more expense to myself. Hi NalaSuch a detailed review! hi my son ordered a tracksuit you declined his card then payment (enough money in bank )was taken out need to contact bank left him short as mam purchased it (he payed me)and my card went through so 2 tracksuits ordered which would not if happened if the first one was done correctly but it said ordered decline which now we have to pay for return which is unfair. The tracksuits I had were faulty, rips or pocket hanging off, a jacket was delivered but someone must of took it as I did not receive, they have not really wanted to know about anything now and seem to just push me away, a whole tracksuit returned due to it being faulty but they are being unhelpful. Thank you for your cooperation and for being so patient with the process. We can review your case so please respond to our request, we believe that we can figure out something to sort that out for you. Absolutely amazing from start to finish. Both sales and refund happened quickly and easily. We put so much effort to make sure that our consumers will get the best, to make sure that we meet and if possible exceededexpectations. Put the custom structure back if you had one. We take pride in our customer service and we acknowledge that still, we could have handled the situation better. We are happy to learn that your overall experience had been amazing. Cheers! The packaging, shipping and time to delivery were fast. Excellent customer service! Hi DioneWe are delighted to hear that the coat you purchased from us has exceeded your husband's expectations. Much nicer than items I have received from Next, ASOS etc.Support your local start ups! Sent back at my cost. I reported it to customer service and expected to get fobbed off as you would with a high street store. 70.00. I received an IMMEDIATE response and one very much to my satisfaction. Sent back at my cost. Well made throughout with lovely detailng and good quality material. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This means a lot to us. About Us We can review your case so please respond to our request, we believe that we can figure out something to sort that out for you. Find out how we combat fake reviews. I will be keeping an eye on new ladies lines! We provided you with clear and detailed instructions on how to return the product to us, the instructions include the complete return address. We cannot answer you directly because we could not find your records maybe because you are using a different name. There is more business coming your way from us and his buddies. This happens when the card he used was not under his name or his billing and delivery address did not match. It was clearly stated that the Vinnie Reflective Biker Jean has a reflective biker panel. Hi RujAgain, we are sorry if your experience with our company did not meet your expectation. Customer service are fantastic very helpful. Thank you for trusting our brand and we are looking forward to seeing you shopping with us again. We want to let you know that we raised a dispute with our courier immediately with their customer support team and that alone will take several days before we can get a clear answer to the reason why the team also filed the claim. Lorenzo Veratti is a fantastic company the clothing is very high quality as I have bought a few items of clothing for my son it's also great value for money it's perfection I can't get over how stunning the clothing is and the colours and the fit of the clothing is wonderful I would very very highly recommend Lorenzo Veratti to anyone also delivery is quick this is a fantastic company I will definitely be ordering from Lorenzo Veratti in the very near future thank You so much for an excellent service it really is perfection in every way. Hi PhilThank you for sharing this amazing feedback with us. Hi JasonWe apologize if we have a slight delay in our usual response time this is due to the volume of enquires we are receiving. August 23, 2022; 0 Comment; frosted window film near gdynia; Posted by . Bought the red/black Phantom Coat for my partner although never heard of this make before it was lush we don't usually venture away from known brands. Knowing that your are satisfied makes our hearts full. Your review means a lot to us and we are looking forward to hearing from you again. I really like this companys style and quality. His friends are complimenting the coat already and I will be sending them your way! Highly Recommend. Please reach out to our support team @ support@lorenzoveratti.com for further assistance. This means a lot to us. Keeps him really warm and it's really good quality. Cheers! Hi RMThank you for leaving a 5-star review. By clicking 'Accept', you . Great to deal with a company that genuinely care about their customers and go above meeting expectations. In this example the image file must be in public_html/cgi-sys/images/. Thanks again for sharing such a positive experience. Great coat, my son loves it, well made and very warm. I was kept informed of delivery which was a couple of days earlier than promised. Did the driver follow the correct delivery procedure? Thank you for sharing this with everyone. When you have a missing image on your site you may see a box on your page with with a red X where the image is missing. All our hard work paid off, knowing that your overall experience with our company has exceeded your expectations. Hi VictoriaThank you for shopping with us and thank you for complimenting our products and customer service. Absolutely disgusting service and communication Ive received several emails but none explaining when we will Receive the tracksuit. Bought for my grandson and he really loves it. Cheers! Cheers! Hi Mrs. HarrisonWe want to thank you for your cooperation so we can sort out the replacement jacket right away. Posts. It is such a wonderful feeling that we made your family's Christmas a little bit more special. I like this in all my clothing. Unfortunately I recently sent the coat back. Hi LauraWe are happy to help. Raff2 Pant. Cheers! We would like to inform you that a disputed delivery must be investigated regardless of the reason because we as the supplier, and the courier would like to know what went wrong with the delivery, and was there any lapses on the courier's part or not. Absolutely superb service and communication from the company . We ordered with high hopes and we were delighted to not be disappointed. We value the trust you put in us and hopefully because of this experience, you will continue to support the brand. I bought my partner a motion sky blue tracksuit for christmas which we had a slight fault with however Customer service have been a great help and sorted this quickly for us. No contact number for me to actually speak to someone regarding this. Hopefully, we will see you shopping with us again. We understand how you feel. Lorenzo Veratti. Cheers! Hi TonyOur sincere appreciation for your wonderful review. . We will be looking forward to doing business with you again. is lorenzo veratti a good brand. Excellent service, will definitely purchase from here again. Did the driver follow the correct delivery procedure? Well made throughout with lovely detailng and good quality material. Purchased a coat and paid extra for next day delivery. Change the settings back to the previous configuration (before you selected Default). So out of pocket for a tracksuit and a tracksuit jacket. First time experience for me thought I would I have a change from super dry and other designer coats since everyone wears the same stuff!The company is thriving very well the quality of the clothes are amazing very warm and the stiching is well done! British luxe streetwear brand Lorenzo Veratti has just dropped its debut collection, featuring a whole hostof streetwear and sportswear-influenced pieces. SPEND 100, GET 20. from Footasylum. Men's clothes shop Lorenzoveratti Lorenzoveratti Reviews 1,194 Excellent 4.6 VERIFIED COMPANY lorenzoveratti.com Visit this website Write a review 4.6 1% 1-star 7% Filter Sort: Most relevant JB JB 1 review GB 4 hours ago Faulty products Ordered few times from these. Unfortunately the zip has broken. We can give you a special discount on your next order as compensation for the inconvenience. The packaging, shipping and time to delivery were fast. We believe your review will help a lot of consumers, especially those who are having second thoughts to buy our mystery boxes. Hi JanetWe are grateful that you decided to share this wonderful review with everyone. Videos Tagged. Very good service, quick delivery. Cheers! You are the reason why we continue to grow and we are hoping that you will continue to support us. His friends are complimenting the coat already and I will be sending them your way! I ordered a black cargo it came earlier than we expected and it fits perfect and high quality next time i want to order something i first take a look on your website. Did you mention to our support team about your faulty tracksuit? Longwear denim, jackets (spot only the thickest quilted puffers with fur-lined hoods) as well as tech trousers for them chill cant-move-from-the-sofa days. Thank you for complimenting our Shade 3.0 Jackets and highlighting its features. Hi LeonWe would like to apologize if there was a bit of delay in the delivery of your order. Hi KimberlyThank you so much for this wonderful review. Hi DebbieWe are very grateful that both of you are happy with the products you got in our mystery box. Would definitely use again and recommend to others. WOW! We believe your review will help a lot of consumers, especially those who are having second thoughts to buy our mystery boxes. RewriteBase / Sizing is perfect too. Thank you for a great service! 33% OFF. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Work Here? ruched ribbed midi dress; Thank you for purchasing and the recommendation is very much appreciated. 73.9K followers. Very professional company and can tell they care about there customers. It is our pleasure assisting a wonderful customer like you. We appreciate all the wonderful things you said about our products. If you have already uploaded the file then the name may be misspelled or it is in a different folder. 39.99 59.99. Quick View . He turns heads and is asked where to buy them. Inspired by icons of the 20thand 21stcenturies, Lorenzo Veratti fuses high-fashion design with cutting-edge functionality to provide high-end style in an affordable and long-lasting way. Thank you for letting us know that we were able to give you the best possible customer service experience. I followed on all social media platforms and supported them but they didnt look after me, instead no stock on other options. Love the outer material as well. Hi DavidWe are happy to see this; what a fantastic review! The tracksuits I had were faulty, rips or pocket hanging off, a jacket was delivered but someone must of took it as I did not receive, they have not really wanted to know about anything now and seem to just push me away, a whole tracksuit returned due to it being faulty but they are being unhelpful. We appreciate the support and we are looking forward to doing business with you again. We appreciate it very much. Lorenzo Veratti. RewriteRule . We use dedicated people and clever technology to safeguard our platform. Hi JackieWe want to thank you for your patience while our team our doing its best to sort out the problem with our courier. We would like to inform you that a disputed delivery must be investigated regardless of the reason because we as the supplier, and the courier would like to know what went wrong with the delivery, and was there any lapses on the courier's part or not. I recently ordered a coat which I ordered the wrong size , I emailed the company and the response was immediate to sort my order out. As the sender, you are the only one who has the authority to chase this matter with them, but you do not want to do that because you are insisting that it has been delivered. They have 28 days to process the claim but it does not mean that it will take 28 days because there are instances if the reason for the claim has strong evidence, sometimes it only takes a week or two to get approved. Anyone can write a Trustpilot review. Good quality and value for money because he loves it!I had never heard of Lorenzo, did a little research and I am very impressed! Need a better system in place for customer service and change their delivery company. Hi SianWe are a brand that gives high importance to customer satisfaction this means that we are always willing to help out our consumers with all their concerns. Thank you, and we are looking forward to doing business with you again. i dont need to carry a bag no more with the pockets on this jacket ahah. Thank you and we are looking forward to hearing from you again. I bought my son the Atomic Jacket which he loved but unfortunately the zip broke. The delivery was exactly as promised. COMPLEX participates in various affiliate marketing programs, which means COMPLEX gets paid commissions on purchases made through our links to retailer sites. The quality of materials, workmanship, size and fit were excellent! My Son is very fashion conscious and up-to-date on all the trends. Our dedicated team works very hard to ensure that our customer will get only the best. Louis Vuitton and Emma Chamberlain want you to step into autumn in style with the French house's FW21 shoe collection. Excellent clothing.I had an issue with an order, which they resolved very quickly and with no problems. You are a wonderful customer and your patience with the whole process was just exceptional. We are happy that you received your order in no time. If there is anything specific that we need to improve please do not hesitate to reach out to our support team. Ordered few times from these. Hi SianWe are a brand that gives high importance to customer satisfaction this means that we are always willing to help out our consumers with all their concerns. 2023 Trustpilot A/S. Hi AlfieWe are very sorry that the courier failed to delivery your parcel on time. Within 2 weeks the zip broke. What fantastic customer service! Coat is quality . Notice that the CaSe is important in this example. Disclosures If your concern is about missing the delivery, we always coordinate with the courier for investigation. Thank you guys. If your blog is showing the wrong domain name in links, redirecting to another site, or is missing images and style, these are all usually related to the same problem: you have the wrong domain name configured in your WordPress blog. Great quality, feel and fit fantastic so much so that he ordered another pair after Christmas and received them ready for New Years Eve! These factors should be cleared for us to know if the courier is liable or not. Sorry for the confusion and thank you for raising this with us. Ordered my son some items. They came in great condition. Companies can ask for reviews via automatic invitations. (You may need to consult other articles and resources for that information.). Cant fault them. We are sorry to hear about this. We understand how you feel. Free shipping for many products! Ordered a pair of cargo style trousers for my nephew. Your review is appreciated. We are happy to learn that your overall experience had been amazing. Hi AdrianHope you are well. Hi St. JohnThis is such an amazing feedback. Our apologies for the inconvenience. Look forward to more purchases in the future. The information about our Exchange and Return Policy is available on our website. Great communication and fast replacement, with no quibbles at all.We will definitely purchase again from this store! Absolutely amazing from start to finish. Yes, it has been delivered, but it was not delivered to us. Very warm, comfortable fit. Cheers! The quality of materials, workmanship, size and fit were excellent! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Cheers! Your effort to share this remind us that we are on the right track. There a wast of time I'm having to take the matter further and to my bank very poor service don't bother buying unless you want the run around !!! Cheers! Your support means everything and we are just happy knowing that you are receiving a lot of compliments on the jacket. We can see that you have been offered an exchange or a refund, and we shall arrange what you preferred to have. Here are 8 tips for writing great reviews. On platforms that enforce case-sensitivity PNG and png are not the same locations. The 1st coat I ordered was left outside my front door by yodel, sadly someone decided to help themselfs to it. We would love to regain your trust. Thank you for letting us know that we did not fail you. You will be compensated for the inconvenience caused. Cheers! The jacket is gorgeous!! I would shop here again. We will be looking forward to your next purchase. All rights reserved. Replies to negative reviews in < 24 hours. You may need to scroll to find it. I must also say for the price of the clothing the quality is spot on. 49.99 59.99. Our apologies for the inconvenience. Your review is appreciated. Anyone can write a Trustpilot review. The delivery was exactly as promised. We are glad that you enjoying the coat. Lorenzo Veratti is a luxury clothing brand based in the UK. The amount refunded will be reflected in the account after 3-5 workings days. We are delighted to hear that you are happy with your purchase. Sizing is perfect too. Find out how we combat fake reviews. We want our consumers to have all the information about the product before purchasing, and we make sure that the features of the product are available under the item description. Hi LauraWe are happy to help. Cheers! Cheers! You've been patient and understanding throughout the process and we want to thank you for that. Cookies Policy Refresh your browser window to try again. MOTION TWO TONE HOOD - SKY BLUE. is lorenzo veratti a good brand. Hi MikeyWe are happy to hear that we were able to help you out. Free shipping for many products! Cheers! Recent purchase of a coat , great service superb value price even better cannot be happier . Can you please respond to our request for your information so we can look into this matter? The clothes are were very good quality and I think reasonably priced. Hi C. JacksonThank you for writing a review. Inspired by icons of the 20th and 21st centuries, Lorenzo Veratti fuses high-fashion design with cutting-edge functionality to provide high-end style in an affordable and long-lasting way. Especially impressed with the level of customer service and the speedy responses. Ordered a jacket didn't receive it been going backwards and forwards for over a month trying to get my money back after 30 emails still no luck keep being told it's being investigated but the delivery company already said they delivered it but it was just left on a doorstep and someone must have taking it so what's to investigate! Hi JanetWe are grateful that you decided to share this wonderful review with everyone. The new coat arrived quality is amazing and size was spot on! Ordered 50 jeans that were NOTHING like the photos at all??? Cheers! Lorenzo Veratti is a fantastic company the clothing is very high quality as I have bought a few items of clothing for my son it's also great value for money it's perfection I can't get over how stunning the clothing is and the colours and the fit of the clothing is wonderful I would very very highly recommend Lorenzo Veratti to anyone also delivery is quick this is a fantastic company I will definitely be ordering from Lorenzo Veratti in the very near future thank You so much for an excellent service it really is perfection in every way.
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