Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. CEO Baker is just another crook collecting money he never earned. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. Since COVID-19 has come, StubHub's new policy is no refunds. StubHub said I had to wait 7 days after the show took place to get my money. Unsubscribe easily. Others were postponed. We value your privacy. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. The news comes just over a week after ticket resale sites began requesting corporate bailouts. Re: adele show refund. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. For more information about reviews on ConsumerAffairs.com please visit our Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. The first person I spoke with said that the tickets had been sent. The court ordered the company to refund customers if the event was canceled and refund them in full. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. In the meantime, they may continue to pursue the case individually. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Come to find I was charged $300 from my bank account. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. The law required StubHub to refund all eligible buyers before May 3, 2021. Bought tickets 2 months in advance for basketball game, never received them. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. I found out they listed under a wrong account. that reports on class action lawsuits, class action settlements, document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Until the event id canceled (not postponed) they won't give a refund. Please use any other ticket resale company this one doesn't care about their customers. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. StubHub changed its refund policy about a month ago. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. Deadline: May 17, 2022. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. They never followed up. This is the only way to get a cash or credit award under the Settlement. The Daily Journal named her a Top Woman Lawyer in California for 2021. Read the complaint here: StubHub Refund Class Action Complaint. In April, when the suit was filed, MLB had . Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. Prices may be higher or lower than face value. All eligible Settlement Class Members will receive an award upon submitting a valid claim. If the show ends up being cancelled you will receive a refund. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . 19. I will (apparently) receive a refund, but the damage is done. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. Emily Walsh. I patiently called Stubhub over multiple phone calls and followed all of their instructions. ADD ME PLEASE! In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. I have not received any information on recovery of my money yet. A California state court authorized the notice. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. Show was cancelled on 12/29/21 the day of the show. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. The suit explains how StubHub has changed its. StubHub claims it is postponed not cancelled and will not give me my money. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Privacy Policy | Para una notificacin en Espaol, haga clic AQU. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. They asked me to list it as resale. Got my money back through my bank investigation. I was informed they could not secure the tickets from the seller. No refund or voucher has been offered. Ticketholders brought a lawsuit against the company, demanding that they get cash . In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. Lied to me and stole from me. The complaint claims that the company did not offer refunds for tickets to canceled events. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. Not by phone, email, nor chat. They said it would take up to 30 days. 1:12. All Rights Reserved. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. No refund bottom line. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. I still have tickets for myself for that Gabriel Iglesias show. While the shows are postponed you are in limbo. The U.S. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. It is ridiculous. Entertainment industries have seen every event canceled or postponed for a foreseeable future. Be the first one to find this review helpful. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. Id like my money back! The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . StubHub is the origin source of the transaction. StubHub is doing this as opposed to providing full refunds for canceled events. The new policy offerers a coupon. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. If you sell on Stubhub they will waive the sellers fee. My husband and I bought concert tickets as a Christmas present to each other. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". FALSE. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. A California class-action lawsuit has been filed against the ticketing site StubHub. This putative lawsuit is related to a multi-state investigation that StubHub settled. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. No resolution and I got no tickets. The company blamed the difficulty of recouping from sellers during the pandemic. The NHLs suspension caused a spike in the number of e-tickets sold. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. At the time of this writing, nothing has been proven in court. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. Please download the PDF to view it: Download PDF. However, you've agreed to the terms and conditions of Stubhubs sale policy. In March 2020, as the scope . This is so ridiculous. The MDL transfer order can be found here. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. Share this with everyone please!!!! Many events this past month were canceled. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. Adam Silver had to get the Christmas bonanza in- fans be damned. I was told the offer for alternative tickets was the only offer that would be made other than a refund. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. The plaintiffs may also opt to file a lawsuit on their own. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. I listed tickets and never heard back that they sold. Please be patient. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. All Rights Reserved. The case seeks monetary damages and restitution remedies for consumers. 2023 The Hollywood Reporter, LLC. The company is accused of failing to resolve complaints from tens of thousands of customers. expected to be mailed out. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. Add me too please! And the beat goes on. We'll email you when an event is canceled. Read more here: Camp Lejeune Lawsuit Claims. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Subscribe for full access to The Hollywood Reporter. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. I was a part of this fiascoplease add me. What a scam. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. Terms and Conditions. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. But, as an alternative, the 120% off coupons were also available. Combined with viagogo, we now span 90+ countries around the world. Get the latest news on COVID-19 delivered to you. In response, he received a refund in the form of a coupon worth 120% of the original price. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. 01-21-2022 10:07 AM. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. We value your privacy. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. They sent me tickets for a baseball game on the wrong day. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. StubHub has stated that they will provide no comment on pending litigation. Shortly after, in May, StubHub . StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. drug injury lawsuits and product liability lawsuits. This browser does not support PDFs. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. Still no luck. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. I bought my tickets under a much different safety expectation. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. A link has directed you to this review. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. I call Stubhub. "If you have tickets to a show that is postponed, you will be able to select your refund . The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. It is the world's largest ticket marketplace. It was also worth 120% of the original order price. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. FanProtect Guarantee: TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. They're upset StubHub is refusing. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Lorenzo Gordon, Adobe Images StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. Same seats wrong game. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. Please add me I lost roughly $600. Required fields are marked *. He was promptly told no because the game was not technically canceled, only postponed. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. At the same time, buyers expect immediate refunds. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. I chose CC. Its now 3/3/22 so thats 64 days since I requested the refund. Tickets are 100% guaranteed by FanProtect. Please add me. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. Paul Sawers / VentureBeat .
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